1. PURPOSE OF THIS POLICY

This Cancellation & Refund Policy explains the conditions applicable to cancellations, rescheduling, missed appointments and refunds for sessions booked with TANCTRL (Pty) Ltd (“TANCTRL”, “we”, “us” or “our”).

By making a booking with TANCTRL, you agree to this policy together with our Terms & Conditions.

2. CANCELLING OR RESCHEDULING A BOOKING

Customers may cancel or reschedule an eligible booking through the TANCTRL online booking system, subject to the cancellation period displayed during the booking process.

Where possible, customers should make any cancellation or rescheduling request at least 24 hours before the scheduled booking time.

Any rights available to customers under applicable South African consumer protection legislation remain unaffected.

3. CANCELLATIONS MORE THAN 24 HOURS BEFORE A SESSION

Where a customer cancels an eligible booking more than 24 hours before the scheduled session, the customer may reschedule the booking or receive a refund of the amount paid for that session, subject to any lawful and clearly disclosed transaction or administration charges where applicable.

Where a booking is rescheduled, any payment already made will ordinarily be transferred to the replacement booking.

4. CANCELLATIONS WITHIN 24 HOURS

Where a customer cancels less than 24 hours before the scheduled session, TANCTRL may apply a reasonable cancellation charge, taking into account the circumstances of the cancellation and TANCTRL's ability to make the booking period available to another customer.

Where applicable, any refund will be reduced only by charges that TANCTRL is lawfully entitled to impose.

5. MISSED BOOKINGS / NO-SHOWS

If a customer does not attend a booked session and does not cancel or reschedule it beforehand, the booking may be treated as a no-show.

Because the studio and booking period were reserved exclusively for that customer, TANCTRL may charge for the unused booking to the extent permitted by applicable law.

6. LATE ARRIVAL

Customers are responsible for arriving within their allocated booking period.

Arriving late does not extend the booked period, particularly where another customer has booked the studio afterwards.

Where insufficient time remains to safely complete the scheduled session, the session may not proceed. Any refund or rescheduling will be considered in accordance with this policy and applicable law.

7. CANCELLATION BY TANCTRL

TANCTRL may cancel or reschedule a booking where the studio or tanning equipment cannot safely or reasonably be used due to equipment failure, maintenance, power failure, access-control failure, safety concerns or other circumstances preventing the booked service from being provided.

Where TANCTRL cancels a paid booking and cannot provide the booked service, the customer will be offered an appropriate rescheduled session, credit or refund, subject to the customer's applicable legal rights.

8. HEALTH OR SAFETY RESTRICTIONS

TANCTRL may refuse or discontinue a session where required health screening has not been completed, eligibility requirements are not satisfied, or there is a reasonable safety concern regarding use of the UV tanning equipment.

Customers are responsible for completing required screening honestly and reviewing applicable eligibility and safety requirements before booking.

Refund or rescheduling eligibility in these circumstances will depend on the reason the session cannot proceed, when TANCTRL was notified and applicable consumer law.

9. REFUND PROCESSING

Approved refunds will ordinarily be returned using the original payment method where reasonably possible.

The time required for a refund to appear in a customer's account may depend on the payment provider, bank or financial institution involved.

TANCTRL is not responsible for processing delays caused solely by a customer's bank or third-party payment provider after TANCTRL has successfully initiated the refund.

10. PROMOTIONAL, DISCOUNTED & PACKAGE BOOKINGS

Promotional offers, packages, credits or discounted sessions may be subject to additional conditions disclosed when purchased.

Any such conditions will be applied subject to applicable South African consumer protection legislation and will not remove statutory rights that cannot legally be waived.

11. EXCEPTIONAL CIRCUMSTANCES

TANCTRL understands that unexpected circumstances can occur.

Where a customer cannot attend due to exceptional circumstances, TANCTRL may consider a reasonable request for rescheduling, credit or refund on a case-by-case basis, without limiting any rights the customer may have under applicable law.

12. CHARGEBACKS & PAYMENT DISPUTES

Customers who believe they have been incorrectly charged should contact TANCTRL so that the matter can be investigated.

Submitting a payment dispute or chargeback does not prevent TANCTRL from providing relevant booking, payment, access or cancellation records to the applicable payment provider where necessary to respond to the dispute.

13. CHANGES TO THIS POLICY

TANCTRL may update this Cancellation & Refund Policy from time to time to reflect changes to its booking procedures, services or legal requirements.

The current version will be published on the TANCTRL website. The conditions applicable to an existing booking will remain subject to applicable law and the terms communicated when the booking was made.

14. CONTACT INFORMATION

Questions or requests relating to cancellations, rescheduling or refunds may be directed to:

TANCTRL (Pty) Ltd
Registration Number: [INSERT ON REGISTRATION]
South Africa
Email: [INSERT TANCTRL EMAIL]

Last updated: August 2026